Last Updated: 01 May 2026
This End User License Agreement ("Agreement") is a binding legal document between the person or entity purchasing or using the Raven Platform ("Customer", "you", or "your") and Raven Connected Inc., a Canadian corporation with its headquarters in Ottawa, Ontario, Canada ("Raven", "we", "us", or "our").
This Agreement, together with our Privacy Policy and any applicable order forms, purchase orders, or additional terms referenced herein, governs your access to and use of the Raven video telematics platform.
BY CLICKING A BOX INDICATING YOUR ACCEPTANCE, EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT, OR BY ACCESSING OR USING THE RAVEN PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MUST NOT USE THE RAVEN PLATFORM.
YOU REPRESENT THAT YOU ARE AUTHORIZED TO ENTER INTO THIS AGREEMENT ON BEHALF OF THE CUSTOMER AND TO BIND THE CUSTOMER TO THESE TERMS.
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the Customer.
"Anonymized Data" means any data, including elements of Customer Data and data generated by the Hardware, that has been processed to remove personal identifiers and from which it is not reasonably possible to identify a specific individual, customer, or vehicle.
"Authorized User" means the Customer's employees, Affiliates, and/or contractors whom Customer authorizes to use the Platform strictly on its behalf.
"Customer Data" means all data captured through your use of the Hardware, data submitted by or on behalf of the Customer into the Software, and the analyses and reports generated by the Platform containing such data. For the avoidance of doubt, Customer Data does not include Anonymized Data or any part of the Raven Software.
"Documentation" means any technical documentation, training materials, or other resources made available to the Customer by Raven.
"Firmware" means the software embedded in or otherwise running on the Raven Hardware.
"Hardware" means the Raven in-vehicle hardware devices, including the Raven, Raven+, RavenPro, and any related accessories or future devices provided by Raven.
"Platform" means, collectively, the Hardware, the Software, the Web and Mobile Applications, and all related services, features, and documentation provided by Raven.
"Software" means the Firmware, Raven's cloud-based services, web applications, mobile applications, APIs, and any software, updates, or upgrades developed or provided by Raven for use with the Hardware.
a. License Grant: Subject to your compliance with this Agreement, Raven grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Platform solely for your internal business purposes. This license is conditional upon your adherence to all terms and conditions of this Agreement. The Software is licensed, not sold, and Raven reserves all rights not expressly granted to you.
b. Open Source Software: The Software consists of a package of components, including certain open source software components ("Open Source Software") provided under separate license terms, as described in more detail at http://legal.raven.is/attributions/RavenWebAppAttributions.html. Your use of the Open Source Software in conjunction with the Software in a manner consistent with this Agreement is permitted; however, you may have broader rights under the applicable Open Source Software Terms and nothing in this Agreement is intended to impose further restrictions on your use of the Open Source Software.
c. Proprietary Rights and Feedback: You acknowledge that the Platform is protected by copyright and other intellectual property laws. Notwithstanding the license granted herein, Raven and its licensors exclusively own all right, title, and interest in and to the Platform, Software, and Firmware, including any improvements, modifications, enhancements, or derivative works, however arising. If you provide Raven with any suggestions, ideas, feedback, or recommendations regarding the Platform ("Feedback"), you hereby assign to Raven all right, title, and interest in and to such Feedback. Raven is free to use, disclose, reproduce, and exploit such Feedback for any purpose without obligation, restriction, or compensation to you.
You agree not to do, or attempt to do, any of the following without Raven's express prior written consent:
a. Resell, lease, sublicense, or otherwise distribute the Platform to any third party (except where explicitly permitted under a separate reseller agreement with Raven).
b. Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Platform, including the Software and Firmware.
c. Remove or alter any copyright, trademark, or other proprietary notices from the Platform.
d. Use the Platform in any manner that violates applicable laws or infringes on the rights of others.
e. Use the Platform for dangerous applications, life-support systems, or any other fail-safe applications where a failure of the Platform could lead to death, personal injury, or severe property damage.
f. Use the Platform as the primary basis for evaluating an individual for employment, promotion, reassignment, or retention as an employee.
g. Perform benchmark testing on the Platform or use it for any competitive purpose.
h. Remove, tamper with, or transfer any SIM card embedded in a Device for any reason.
i. Introduce any viruses, worms, Trojan horses, or other malicious code into the Platform.
j. Circumvent or disable any technological or security measures implemented by Raven.
k. Use the Platform's cellular connectivity for personal entertainment (e.g., video streaming) or excessive non-business data consumption. Raven reserves the right to reduce connection speeds or suspend connectivity for usage that exceeds reasonable business thresholds.
a. Account Security: You are solely responsible for securing and maintaining the confidentiality of your account login credentials, including user identifications and passwords. You must promptly notify Raven of any suspected or actual unauthorized use of your account.
b. Vehicle Electrical System, Installation, and Battery Health: You are responsible for the proper installation of the Hardware in accordance with all Documentation and instructions provided by Raven. Raven strongly recommends that installations involving auxiliary or external cameras, hardwire kits, or other accessories requiring specialized handling be performed by a qualified and Raven-approved installer. Improper installation is performed at your sole risk. The Hardware draws power continuously from the vehicle's electrical system. You acknowledge that this may affect battery performance, particularly in older vehicles, vehicles with pre-existing battery conditions, or vehicles left stationary for extended periods without external charging. You are solely responsible for monitoring your vehicle's battery health and operational status. To the maximum extent permitted by applicable law, Raven disclaims all liability for: (i) vehicle damage, electrical interference, or Hardware malfunction resulting from improper installation or use of non-Raven-approved accessories, including third-party OBD-II splitters or bypass cables; (ii) installations of Raven-approved accessories performed by personnel not qualified or approved for such work; and (iii) vehicle battery depletion, failure, or parasitic drain arising from the Hardware's use of the vehicle's electrical system.
c. Compliance with Laws: You are responsible for complying with all applicable laws and regulations in your use of the Platform. This includes, without limitation, laws related to video and audio surveillance. You agree that Raven is not responsible for informing you of such laws or for monitoring your use for compliance. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
d. Facial Recognition Technology: The Hardware's cabin-facing camera may contain facial recognition technology ("FRT") which is disabled by default. Should you choose to enable the FRT, you represent and warrant that its operation and the collection of any resulting data comply with your company's privacy policies and all applicable privacy laws in the jurisdictions where you operate. You agree to indemnify and hold Raven harmless from any claims arising out of your use of FRT.
e. Audio Recording: The Platform provides the capability to enable audio recording in conjunction with video, which is disabled in the Platform's default settings. You acknowledge that laws in certain jurisdictions require the consent of all parties for an audio recording (e.g., "two-party consent" laws). By enabling audio recording on any Device, you represent and warrant that you have provided all necessary notices and obtained all required consents under the laws and regulations of the jurisdictions in which you operate. You agree that your indemnification obligations under Section 13 of this Agreement apply to any claims arising from your use of the audio recording feature.
f. Duty to Inspect and Maintain: You are obligated to periodically inspect the Hardware to ensure proper operation, including verifying the presence of an active SD card and monitoring device status indicators (e.g., LEDs, dashboard notifications, or mobile app alerts). Raven is not liable for data loss resulting from your failure to identify and rectify obvious hardware status errors or connectivity issues.
a. Customer Data: As between you and Raven, you own all Customer Data. Raven will maintain reasonable administrative, physical, and technical safeguards to protect the security and confidentiality of your Customer Data.
b. License to Raven for Customer Data: You grant Raven a non-exclusive, worldwide, royalty-free license to use, copy, and process Customer Data solely as necessary to operate, support, maintain, and improve the Platform in accordance with this Agreement.
c. Aggregated Usage Analytics: Raven may collect and use aggregated usage data and metadata regarding your interactions with the Platform (e.g., feature usage frequency, system health metrics) to maintain, improve, and secure the Platform.
d. Anonymized Data: You acknowledge and agree that Raven may collect, generate, and derive Anonymized Data from Customer Data and your use of the Platform. Raven uses this Anonymized Data to analyze trends, train our AI models, develop new products and services, improve road safety, and for other research, development, and commercial purposes.
e. Perpetual License for Anonymized Data: You grant Raven a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, copy, modify, distribute, and create derivative works of all Anonymized Data for any purpose. Once data is anonymized, it cannot be re-identified, and you will not be able to exercise privacy rights in relation to it.
f. Data Retention and Platform as Non-Official Record: Raven will retain Customer Data for active accounts for not less than thirteen (13) months, unless otherwise specified in an order form, subscription plan, or written agreement. Following termination or expiration, Raven may delete Customer Data after a commercially reasonable period unless retention is required by law, subpoena, court order, governmental request, or for legitimate business purposes. Raven may access, preserve, and disclose Customer Data where necessary to comply with law, protect rights, or ensure safety. The Platform is provided solely as a tool; Raven is not a custodian or guarantor of data accuracy, completeness, or availability, and is not the official record for legal, regulatory, or insurance purposes. Raven has no obligation to retain data beyond these periods unless required by law or agreed in writing.
a. Uptime Target: Raven will use commercially reasonable efforts to make the cloud-based components of the Software (the "Hosted Services") available with a monthly uptime of at least 99.5%, measured across a given calendar month, excluding the exclusions set out in Section 6(b) below ("Uptime Target"). "Uptime" means the Hosted Services are accessible and operational for normal use by authorized users.
b. Exclusions: The Uptime Target does not apply to, and availability calculations shall exclude, unavailability resulting from: (i) scheduled or emergency maintenance; (ii) outages, congestion, or failures of third-party cellular networks, cloud hosting infrastructure (including Amazon Web Services or its successors), or other infrastructure not within Raven's direct control; (iii) your acts or omissions, including misconfiguration or failure to follow Raven's Documentation; (iv) Hardware connectivity issues, including Device-level failures, SD card errors, or vehicle power interruptions; (v) force majeure events as described in Section 15(c); or (vi) suspension of your access in accordance with this Agreement.
c. Credit Request Process: If Raven confirms that the Uptime Target was not met in a given month, you may submit a written credit request to support@ravenconnected.com within thirty (30) days. Raven will apply a service credit to your next invoice equal to five percent (5%) of your monthly subscription fee for each full percentage point of uptime below the Uptime Target, up to a maximum of fifteen percent (15%) of that month's subscription fee.
d. Measurement: Raven will maintain internal records of Hosted Services availability. In the event of a dispute, Raven's records will be the reference point, provided that Raven will consider contemporaneous evidence submitted by Customer in good faith.
e. Sole Remedy: THE CREDIT PROCESS SET OUT IN SECTION 6(c) CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY, AND RAVEN'S SOLE AND EXCLUSIVE LIABILITY, FOR ANY FAILURE TO MEET THE UPTIME TARGET.
You acknowledge that Raven shall continuously improve the Platform and may, from time to time, automatically install Software updates and patches. You hereby consent to such automatic installations and agree to use only the most updated version of the Software once it has been installed. You further understand and agree that Raven may, from time to time, remotely change or upgrade the Firmware resident in any Hardware without notice.
Each party agrees to maintain the other party's Confidential Information in strict confidence and not to use it for any purpose other than to perform its obligations under this Agreement. "Confidential Information" includes any non-public technical, financial, or business information disclosed by one party to the other.
a. Term: This Agreement commences upon your acceptance and continues until all underlying subscriptions have expired or been terminated.
b. Termination for Cause: Either party may terminate this Agreement upon 30 days' written notice of a material breach by the other party, if such breach remains uncured.
c. Effect of Termination: Upon termination, your right to use the Platform will immediately cease. Any fees owed to Raven will become immediately due and payable. Sections 5, 8, 10, 11, 12, 13, 14, and 15 will survive termination.
EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE HARDWARE WARRANTY DOCUMENT, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVEN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
a. General Performance: RAVEN DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. THE PLATFORM IS NOT A MONITORED SECURITY SERVICE, A CRASH-AVOIDANCE SYSTEM, OR A SUBSTITUTE FOR SAFE DRIVING AND IS NOT TO BE RELIED UPON FOR LIFE SAFETY.
b. Third-Party Integrations: Raven makes no warranty regarding any third-party products, platforms, or services that you connect to or integrate with the Platform. Raven is not responsible for interruptions, data loss, or failures caused by third-party APIs, software updates, or service outages.
c. Connectivity and Infrastructure Dependencies: Without limiting the generality of Section 10(a), the Platform relies on third-party cellular networks and cloud hosting infrastructure (e.g., Amazon Web Services). Raven is not liable for any Platform unavailability, failure to upload media, or degradation of service resulting from outages, congestion, or technical failures of these third-party connectivity or infrastructure providers, or any other cause.
Unless otherwise stipulated, Raven warrants to the original Customer that the Hardware will be free from defects in materials and workmanship under normal use for a period of twelve (12) months from the date of shipment. This limited warranty is subject to the following conditions and exclusions:
a. SD Card Required: Business use of the Hardware requires the use of an SD Card. For warranty purposes, acceptable SD cards include only those provided or recommended by Raven. Raven’s limited hardware warranty strictly excludes the SD card itself. Furthermore, the limited hardware warranty is voided for any Hardware units where the Customer has relied solely on internal storage for recording, rather than utilizing a Raven-approved SD card.
b. Hardware End of Life (EOL) and Component Lifespan: Customer acknowledges that the Hardware and its internal components (including, but not limited to, internal backup batteries and flash storage (SD cards)) possess a limited functional lifespan. Raven explicitly disclaims liability for any failure of the Hardware to operate properly, including the failure to record, store, or upload video and telematics events, resulting from the natural aging, degradation, or End of Life (EOL) of these internal components.
c. Manufacturer Interference and Security Gateways: Customer acknowledges that original equipment manufacturers (OEMs) of vehicles may implement software firewalls, security gateways, or other technical restrictions on OBD-II ports. Raven is not responsible or liable for any reduced Platform functionality, interruption of service, or data loss caused by these third-party technical restrictions, manufacturer updates, or vehicle interference.
d. Vehicle Electrical System, Accessories, and Third-Party Interference: Raven's limited hardware warranty does not cover, and Raven expressly disclaims liability for, damage or malfunction arising from any of the following: (i) Non-Approved Accessories; (ii) Complex or Improper Installation performed by personnel not qualified or approved by Raven; (iii) OEM Security Restrictions as further described in Section 11(c); and (iv) Vehicle Battery and Electrical System failure resulting from the Hardware's continuous draw on the vehicle's electrical system.
a. No Consequential Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED, INCLUDING ANY CLAIMS ARISING FROM THE LOSS, OVERWRITE, OR UNAVAILABILITY OF CUSTOMER DATA OR VIDEO FOOTAGE, AS FURTHER DESCRIBED IN SECTION 5.
b. Liability Cap: EXCEPT FOR YOUR INDEMNIFICATION OBLIGATIONS HEREIN, IN NO EVENT SHALL EITHER PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT EXCEED THE AMOUNT YOU HAVE PAID TO RAVEN FOR USE OF THE PLATFORM IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Raven, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, and expenses arising from or related to: (i) your use of the Platform; (ii) your breach of this Agreement; (iii) your violation of any applicable law; or (iv) your use or alleged misuse of data you collect through the Platform. You further agree to indemnify Raven from any claims arising from allegations that the Platform failed to preserve data or caused loss or damage, except to the extent caused by Raven’s gross negligence or willful misconduct.
a. Governing Law and Jurisdiction: i. For U.S. Customers: New York Law and Jurisdiction applies. ii. For All Other Customers: Ontario Law and Jurisdiction applies.
b. Dispute Resolution: Binding arbitration shall be conducted in the English language in New York, NY (for U.S. Customers) or Toronto, ON (for all other Customers).
c. No Class Actions: YOU AND RAVEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY.
a. Entire Agreement: This Agreement constitutes the entire agreement between the parties.
b. Assignment: Raven may assign this Agreement without notice in connection with a merger, acquisition, or sale of assets.
c. Force Majeure: Neither party will be liable for any failure due to circumstances beyond its reasonable control, such as acts of God, war, or pandemic.
d. Acceptable Use: You may not use the Platform for any inappropriate, illegal, or otherwise harmful purpose.
e. Publicity: You grant Raven the right to use your name and logo for customer identification in marketing materials unless revoked in writing.
f. Updates to this Agreement: Raven may modify this Agreement from time to time. Continued use of the Platform after changes are published constitutes your acceptance of the new terms.
g. Consent to Electronic Communications: You consent to receiving certain electronic communications from us.
h. Severability: If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
i. Export Compliance: You agree to comply with all applicable export and re-export control laws and regulations, including those of the U.S. and Canada.
j. Contact Information: Raven Connected Inc., Suite 408, 441 Maclaren Street, Ottawa, Ontario, Canada (support@ravenconnected.com).